Admins don't routinely see the content of conversations. What's recorded is a history of actions — who did what, and when. When you need it, you can trace it back through the query API and export.
Actions are recorded as audit events, available through a query API and export.
Need to be able to trace usage after the fact.
Checking who did what, and when.
Want to query for unusual activity.
The actor, timestamp, and content of each action are recorded as an audit event.
Query recorded audit events via API.
Export audit data as CSV or JSONL, each with a SHA-256 checksum.
Audit logs are also browsable from the admin dashboard.
Audit-log tamper detection uses an append-only hash chain, standard on Business and above.
Audit-log retention is 90 days on Team, 1 year on Business and Business+, and 7 years (statutory retention, linked to Legal Hold) on Enterprise.
An action is taken.
It's captured as an audit event.
Query via API, or export as CSV/JSONL.
Browse it in the admin viewing UI.
For a deeper conversation, use the contact form.
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